Delivery Information

Shipping is important to us. We’re always looking at new ways to get your order to you as quickly and discretely as possible. We strive to ensure that your order is delivered in a timely manner and we understand that privacy is of the utmost importance to you.

 

SERVICES

We offer FREE UK Delivery on all orders over £50 and cheap delivery options for European and Worldwide customers. We take great care to ensure that your purchase reaches you promptly and in excellent condition.

We operate a SAME DAY DISPATCH service on all orders. Orders placed before 4:20pm (Monday-Friday) are despatched from our warehouse the same day by First Class post, subject to stock availability and any security checks.


First Class

1-3 day priority service, 98% of all packages arrive next day. Deliveries are made during the week and on Saturdays.

FREE DELIVERY 

Special Delivery (By 1pm)

Next day guaranteed delivery to UK addresses. Deliveries are made during the week and on Saturdays. This is a tracked service and a signature is required on delivery.

Upgrade from £6.40

 

DISCREET DELIVERY:

With Vape-Studio you don’t have to worry. Only you will know what your parcel contains. All our packaging is completely discreet and will look like the ones on the picture here below. The outside of the package simply has your address, our (return-) address and the necessary postage information on it. Of course we will not use Vape-Studio as sender’s name.


DISCLAIMER:

 1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Vape-Studio cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.

2. Vape-Studio will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

3. In the event of your receiving any faulty or damaged items, please contact us by telephone, letter or email within seven days of receipt of your order.

Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon.

Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

4. As per stated in our Terms & Conditions, liability is transferred to the customers/recipient once an order leaves our warehouse. Should your parcel be stopped by customs because of its contents, Vape-Studio cannot be held liable.

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